Refund policy

Return & Refund Policy

At Clothing Stories, we want you to feel confident and satisfied with every purchase. Please review our return policy before placing your order.

Return Window Return requests must be submitted within 5 calendar days of receiving your order.

Return Conditions
To be eligible for a return, items must:
• Be unworn, unwashed, and unused.
• Have all original tags attached.
• Be in their original condition, free of stains, odors, damage, or alterations.
• Include proof of purchase.
Items that do not meet these requirements may not be eligible for a return.

How to Request a Return

To initiate a return, please email clothingstoriesep@gmail.com within 5 calendar days of receiving your order.

Include your order number, the item you wish to return, and the reason for your request.

Please allow 2–3 business days for our team to review your request and provide further instructions.

Returns must be approved before items are shipped back to us. Unauthorized returns may be refused.

Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error made by Clothing Stories or an item arrives defective.

Damaged or Incorrect Items
Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us within 5 calendar days of delivery so we can review the issue and provide an appropriate resolution.

Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Contact Us

For questions regarding returns or exchanges, please contact:
Clothing Stories Email: clothingstoriesep@gmail.com
3800 N Mesa St, El Paso, TX

This policy does not limit any rights you may have under applicable consumer protection laws.